What are ICEY's made of?
ICEY features a glass cup, ABS plastic blade (non-toxic and BPA-free) together with a sleek food-grade silicone (non-toxic and BPA-free).
Last updated: February 04, 2021 05:30
What kind of batteries the device supports and how long does the battery last?
ICEY support 2AA 1.5-volt batteries (includes rechargeable batteries), ICEY’s batteries lasts for up to 20 uses.
Last updated: February 04, 2021 05:30
How many colors does ICEY come in?
ICEY comes in 5 dynamic colors to match your lifestyle: Strawberry Red, Royal Blue, Sunrise Orange, Grass Green, Eggplant Purple
Last updated: February 04, 2021 05:30
Does ICEY come with a warranty?
Yes. We warrant ICEY to be free from defects in workmanship and materials, under normal residential use and conditions, for a period of one (1) year for the original invoice date. Shipping and handling fees are to be paid for by the customer. The manufacturer agrees, at its option during the warranty period, to repair and defect in material or workmanship or to furnish a repaired or refurbished product of equal value in exchange without charge (except for a fee for shipping, handling, packing, return postage, and insurance which will be incurred by the customer).
Last updated: September 15, 2020 06:39
Does ICEY come with a warranty?
Yes. We warrant ICEY to be free from defects in workmanship and materials, under normal residential use and conditions, for a period of one (1) year for the original invoice date. Shipping and handling fees are to be paid for by the customer.
Last updated: February 04, 2021 05:30
From where are you shipping the product?
ICEY is distributed centrally from Hong Kong to a fulfillment center near you. It is then shipped to your doorstep locally.
Last updated: February 04, 2021 05:30
How should I clean ICEY?
Cleaning your ICEY is incredibly easy. The glass and mixer can be washed or put in the dishwasher and the top should be cleaned only with a damp towel
Last updated: February 04, 2021 05:30
Can I change the timer settings?
The timer should be adjusted to the optimal time (between one and two hours) for preparing the drink in your freezer. Once the time is set, there is no need to set it again.
Last updated: February 04, 2021 05:30
How does the ICEY upper stay close?
We designed ICEY along with outer and inner strips of silicone that make the top stay on the cup even if it accidentally lies on its side.
Last updated: February 04, 2021 05:30
What kind of drinks should I use with ICEY?
ICEY doesn’t limit your drink options! Use any drink you like as long as they contain sugar in them. The recommendation is a teaspoon of sugar for every 100ml of a drink. Most natural and artificial drinks already come with more than a teaspoon of sugar per 100ml of liquid, so there is no need to add sugar to them.
Last updated: February 04, 2021 05:30
When will orders be shipping?
We are currently on track to start shipping orders in May 2021.
Last updated: September 15, 2020 06:39
When will orders be shipping?
We are currently on track to start shipping orders in July 2021.
Last updated: February 04, 2021 05:30
Do ICEY have stretch goals?
We’ve spent a lot of time perfecting every aspect of the product and preparing a production line to ensure the best quality and on-time delivery. Stretch goals shift the attention away from the main product and result in delays and production problems - so we don’t have any stretch goals.
Last updated: February 04, 2021 05:30
Will it be possible to purchase all the accessories at the end of the campaign?
Yes, there is going to be a post-campaign survey where everyone will be able to purchase all the accessories offered in the campaign and more …
Last updated: February 04, 2021 05:30
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.